Senior Automation Analyst – AI
Unisys
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Job Level
Tech Stack
About the role
- Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions
- Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements
- Translate customer-specific business needs into clear technical requirements and implementation plans
- Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities
- Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools)
- Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences
- Support configuration and integration of platform components within customer environments
- Analyze onboarding performance, customer usage, and product metrics to identify improvement opportunities
- Identify and drive automation opportunities within onboarding and deployment processes
- Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes
- Participate in Agile ceremonies, ensuring alignment between deployment and development teams
Requirements
- Strong technical background with understanding of system architecture and product/platform design
- Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles
- Ability to translate customer requirements into technical specifications and scalable solutions
- Experience writing detailed user stories and technical requirements
- Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix
- Familiarity with APIs and system integrations
- Understanding of CI/CD principles and modern software development practices
- Experience working in Agile/Scrum environments
- Strong analytical skills with the ability to work with product and onboarding metrics
- Experience with process mapping and diagramming tools (e.g., Visio or similar)
Benefits
- Equal opportunity employer
- Opportunities to participate without barriers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system architectureproduct designonboardingimplementationdeploymentuser storiestechnical requirementsAPIssystem integrationsCI/CD
Soft Skills
analytical skillscommunicationcollaborationliaisonproblem-solvingcustomer-focusedadaptabilityattention to detailorganizational skillsstakeholder management