Unisys

Principal Solution Lead – ServiceNow, Pre Sales

Unisys

full-time

Posted on:

Location Type: Office

Location: Melbourne • Australia

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms
  • Collaborate closely with SE, CE, CDE & CTO organizations to develop and execute account strategies
  • Identify, qualify, and nurture new business opportunities within existing and prospective clients
  • Create pursuit kits to support sales engagements and drive pipeline growth
  • Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
  • Design and implement accelerators to demonstrate value and innovation across the ServiceNow , Freshworks and EasyVista platforms
  • Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
  • Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
  • Draft Statements of Work (SOWs) for client projects
  • Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
  • Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
  • Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor
  • Provide feedback to product and marketing teams based on client and market insights
  • Oversee project execution by the ESS delivery organization

Requirements

  • Strong technical understanding of the ServiceNow platform
  • Proven track record in pre-sales, solution architecture, and business development roles
  • Ability to create technical assets such as PoVs, accelerators, and migration playbooks
  • Excellent communication, presentation, and client engagement skills
  • Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
  • Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
  • Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
  • Ability to lead workshops and shape solutions collaboratively with clients
  • Baseline security clearance is required for this role
  • ServiceNow certifications - CSA, CIS, and CTA
  • Minimum 8 Years Prior experience in consulting or professional services environments
Benefits
  • Unisys is proud to be an equal opportunity employer
  • Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowFreshworksBMC HelixCherwellITSMsolution architecturebusiness developmenttechnical assetsmigration playbooksProof of Value
Soft Skills
communicationpresentationclient engagementcollaborationtrusted advisorleadershipproblem-solvingrelationship buildingfeedback provisionworkshop facilitation
Certifications
ServiceNow CSAServiceNow CISServiceNow CTA