Senior Delivery Manager
Unisys
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide leadership and guidance to subordinate leaders and professional delivery staff, fostering collaboration, accountability, and high performance
- Oversee end-to-end delivery of assigned programs and projects, ensuring execution is on time, within scope, and on budget
- Serve as a 24/7 Duty Manager every five weeks for a restricted account, providing immediate response to infrastructure and application availability issues requiring urgent attention
- Act as an escalation point for critical program and project issues, driving rapid response, coordinated execution, and timely resolution
- Manage executive-level customer relationships, ensuring transparent communication, expectation alignment, and high customer satisfaction
- Collaborate with senior Unisys and client leadership teams to facilitate communication, mitigate risks, and address emerging issues
- Ensure appropriate resource allocation, capacity planning, and workload balance across delivery teams
- Monitor project and service delivery financials, including cost control, budget variance analysis, and optimization of profitability
- Drive continuous improvement across delivery processes, issue management, and team operations
- Oversee performance and deliverables of third-party providers and subcontractors to ensure alignment with contractual and project requirements
- Operate effectively in a fast-paced environment with shifting priorities while maintaining high standards of execution
Requirements
- BA/BS degree and 6–8 years of relevant experience, or equivalent combination of education and experience
- 5-7 years of leadership experience in delivery management, project management, or related fields
- Senior-level expertise in application delivery lifecycle management
- Demonstrated ability to manage complex service delivery environments and cross-functional teams
- Proven success serving as an escalation point for critical technical or programmatic issues
- Strong executive-level communication and relationship-management skills
- Ability to interface effectively with senior leaders in both Unisys and customer organizations
- Ability to thrive in a dynamic environment with frequently changing priorities
- US-based resource located on US soil; East Coast location required
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application delivery lifecycle managementproject managementservice delivery managementbudget variance analysiscost controlresource allocationcapacity planningissue managementperformance monitoringcontractual compliance
Soft skills
leadershipcollaborationaccountabilityhigh performancecommunicationrelationship managementrisk mitigationproblem-solvingadaptabilitycustomer satisfaction
Certifications
BA/BS degree