Union Credit

Mortgage Loan Processor

• processing mortgage loan applications
• completing loan level reviews ensuring quality and data integrity in preparation for submission to underwriting
• Interview applicants to understand their financial needs and backgrounds
• research credit histories
• ensure applications are complete and accurate
• Manage pipeline against time frame expectations as a means of ensuring regulatory compliance and meeting internal standards
• Provide and promote exceptional customer service both internally and externally

Customer Support

• Responsible for delivering comprehensive support to the Loan Acquisition Division by assisting borrowers, client Credit Unions, and management
• Generating initial and updated loan disclosures that meet regulatory and secondary market standards
• Ensuring compliance with timelines
• Aid in mortgage support tasks to facilitate smoother loan applications
• Perform detailed reviews at the loan level to guarantee data accuracy and quality prior to submission
• Undertake various duties, including answering phone calls, monitoring group emails, and assisting different departments as needed
• Cultivate and uphold outstanding customer service both internally and externally
• Develop strong relationships with client credit unions and work collaboratively with all departments in the organization
• Participate in professional development activities to sharpen your skills and contribute to the team's overall success

Mortgage Loan Processor

Mortgage Support Operations Specialist