Union.ai

Artificial Intelligence

• Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model.
• Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems.
• Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective expertise to resolve complex issues.
• Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams.
• Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders.
• Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways.
• Facilitate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact.
• Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization.
• Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment.

AI Solutions Lead

Product Manager

• Define the long-term vision and strategy for our platform distribution system, aligning it with broader platform architecture and core product goals.
• Deeply understand the Platform Operator persona through interviews, usage metrics, and possibly your own experience. Identify pain points related to packaging, configuration, deployment, and operational maintenance.
• Work closely with your team of designers and engineers to write clear, technically sound product specs, then drive development through initial launch and subsequent iterations.
• Define key performance indicators (KPIs) for Union’s platform distribution system and continuously measure and report on progress.
• Partner with customer Security, Infrastructure, and Product teams to ensure the distribution strategy meets compliance requirements and enables their specific product needs.
• Work closely with Marketing, Sales, Customer Success, and Partnerships teams to broaden understanding of our platform distribution system to ensure consistency across customer-facing communications.

AI Solutions Lead

Product Manager, Platform Distribution