Support Analyst II – Systems Support
Unimed
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • Brazil
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About the role
- Ensure the efficient and continuous operation of systems;
- Provide Tier II technical support for end users, resolving complex issues related to digital products;
- Perform preventive and corrective maintenance on systems to ensure availability and proper performance;
- Deliver and develop training for end users and Tier I support staff, ensuring they understand how to use systems effectively;
- Manage incidents reported by users, following troubleshooting procedures and escalating when necessary;
- Monitoring and Alerts: Configure and tune monitoring tools;
- Maintain up-to-date technical documentation about the systems, including support procedures and troubleshooting guides;
- Work collaboratively with software development teams to ensure end-user needs are addressed in the systems;
- Ensure systems comply with the cooperative's specific standards and regulations.
Requirements
- Completed bachelor's degree.
- Experience in systems support and IT service management.
- Desirable experience with API testing, support tools, and DevOps.
- Desirable certifications in operating systems (for example, Microsoft Certified Professional), networking (for example, CompTIA Network+), or in specific healthcare systems (such as certifications provided by healthcare system vendors).
Benefits
- Position also open to candidates with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API testingIT service managementpreventive maintenancecorrective maintenancetroubleshootingtechnical documentationmonitoring toolssupport proceduresDevOps
Soft Skills
technical supportcollaborationtraining deliveryincident management
Certifications
Microsoft Certified ProfessionalCompTIA Network+