Analista de Suporte II – Pleno
Unimed
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • Brazil
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About the role
- Ensure the efficient and continuous operation of systems
- Provide Level II technical support to end users and healthcare professionals (on-site on some days of the week), resolving complex issues related to clinical systems
- Perform preventive and corrective maintenance on clinical systems to ensure availability and proper performance
- Develop and deliver training for end users and Level I support staff, ensuring they can use clinical systems effectively
- Manage incidents reported by users, following troubleshooting procedures and escalating when necessary
- Maintain up-to-date technical documentation for clinical systems, including support procedures and troubleshooting guides
- Collaborate with software development teams to ensure end-user needs are addressed in clinical systems
- Ensure clinical systems comply with healthcare-specific standards and cooperative regulations
Requirements
- Bachelor’s degree
- Experience in systems support, especially in environments using diagnostic imaging clinical systems (PACS)
- Knowledge of the PIXEON platform is highly valued
- Familiarity with hospital management systems
- Ability to diagnose and resolve complex software issues used in clinical areas
- Understanding of computer networks and data security
- Familiarity with relational databases such as SQL Server and Oracle is a plus
Benefits
- Mental Health - Great People
- Safe and comfortable work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportpreventive maintenancecorrective maintenancetroubleshootingdiagnostic imaging systemssoftware issue resolutioncomputer networksdata securityrelational databasesSQL Server
Soft Skills
collaborationtraining deliveryincident managementdocumentation maintenance
Certifications
Bachelor’s degree