Unily

Director, Professional Services Engineering

Unily

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • Lead the execution of client delivery development projects by managing a team of full-stack engineers
  • Deliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration tooling
  • Train the team on estimation and feasibility analysis best practices and timeline management
  • Establish and enforce development best practices, code quality standards, and delivery methodologies
  • Oversee the technical architecture of client engagements
  • Support critical build-versus-buy decisions to ensure scalable, maintainable solutions
  • Build, mentor, and grow a high-performing team of full-stack and QA engineers
  • Foster a culture of technical excellence, continuous learning, and customer obsession
  • Establish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirements
  • Ensure your team has the tools and support needed to succeed
  • Leverage resource management strategies, processes and associated tooling
  • Partner to optimize resource utilization
  • Establish effective capacity planning frameworks to support management of multiple projects concurrently
  • Create contingency plans to address resource constraints and demand fluctuations
  • Establish and maintain a robust collaboration framework with Product and Product Engineering teams
  • Participate in product roadmap discussions and provide customer insights that inform product direction
  • Ensure Professional Services solutions complement or extend rather than compete with product capabilities
  • Partner in defining and implementing information architecture best practices across all client solutions engagements
  • Ensure consistency in how we structure data, design system integrations, and build extensible solutions
  • Create reusable patterns and frameworks that accelerate delivery while maintaining quality
  • Design solutions that can evolve with both client needs and product capabilities

Requirements

  • 10+ years of software engineering experience with at least 5 years in leadership roles
  • Experience in a SaaS or enterprise software environment
  • Proven track record of leading customer-facing engineering teams in a Professional Services or Solutions Engineering capacity
  • Strong full-stack development expertise with experience in modern frameworks and integration architectures
  • Demonstrated ability to collaborate effectively with Product Management and Engineering organizations
  • Experience establishing technical standards, best practices, and governance frameworks
  • Excellent communication skills with ability to engage both technical and business stakeholders
  • Background in building migration tools, custom integrations, and extensible widget frameworks
  • Track record of building reusable frameworks and accelerators for Professional Services teams
  • Experience balancing customer customization needs with product scalability
Benefits
  • 23 vacation days
  • 10 sick days
  • 1 annual volunteer day
  • 1 day off for your birthday!
  • medical, dental and vision coverage at 96% of the payroll cost at employee-only coverage level
  • cover 80% for employee plus dependent levels
  • 1x your annual salary in Life and AD&D coverage at no cost to you
  • 5% match on your 401(k) and no vesting schedule after your first 90 days
  • 25 days holiday plus an extra paid day off to enjoy your birthday
  • Vitality life cover (for health, sight, hearing and dental)
  • Aviva pension (via a salary sacrifice scheme)
  • life assurance
  • income protection
  • options to lease an Electric Vehicle through our salary sacrifice scheme
  • 1 fully paid volunteering day per year
  • employee matching charity donation scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
full-stack developmentsystem integrationscustom widgetsmigration toolingtechnical architectureestimation and feasibility analysiscode quality standardsinformation architecturereusable frameworksintegration architectures
Soft Skills
leadershipmentoringcollaborationcommunicationcustomer obsessioncapacity planningresource managementtechnical excellencecontinuous learningstakeholder engagement