Unilode Aviation Solutions

Customer Relationship Manager

Unilode Aviation Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Grapevine • Texas • United States

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About the role

  • Own and strengthen long-term customer relationships, ensure contractual commitments are delivered.
  • Proactively manage issues and ensure the customer consistently realizes value.
  • Act as primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement.
  • Lead cross-functional resolution of systemic, recurring, or high-impact service issues.
  • Ensure customers receive timely, structured communication while internal teams are aligned to clear governance and accountability.
  • Act as customer advocate internally, ensuring issues are owned and resolved.

Requirements

  • Experience in customer relations, service management, or operational support roles.
  • Proven ability to manage customer experience, escalations, and service-related issues.
  • Strong problem-solving skills with the ability to coordinate cross-functional resolution.
  • Experience working with operational data, KPIs, and service performance metrics.
  • Ability to communicate clearly and confidently with customers during both normal operations and disruptions.
  • Strong organisational skills with the ability to manage multiple issues and priorities.
  • Experience supporting governance forums such as service reviews or performance meetings.
  • Experience in aviation, logistics, or operational service environments.
  • Exposure to escalation management frameworks or customer governance models.
  • Experience working across multiple stakeholders, including OCC, operations, and commercial teams.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationsservice managementoperational supportescalation managementoperational dataKPIsservice performance metrics
Soft Skills
problem-solvingcommunicationorganizational skillstrust buildingissue resolutioncustomer advocacyprioritization