Unilode Aviation Solutions

Account Manager

• Own and strengthen long-term customer relationships, ensure contractual commitments are delivered, proactively manage issues, and ensure the customer consistently realizes value.
• Act as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio.
• Lead cross-functional resolution of systemic, recurring, or high-impact service issues.
• Ensure customers receive timely, structured, and confidence-building communication while internal teams are aligned to clear governance and accountability.
• Act as customer advocate internally, ensuring issues are owned, prioritized, and resolved.
• Lead structured root cause analysis for recurring issues and ensure corrective actions are implemented.
• Monitor performance, service quality, and compliance, proactively addressing risks or gaps.
• Drive action closure and ensure communications are timely, structured, and transparent.

Customer Relationship Manager, CRM

Manager

• Oversee the delivery of digital benefits and contractual requirements for assigned customers.
• Manage complex projects and coordinate cross-functional teams.
• Build strong relationships with executive stakeholders.
• Ensure operational excellence and customer satisfaction.
• Conduct technical audits to verify the successful implementation of business requirements.

IT Customer Manager, Digital Products

QA Engineer

• The ULD Data Quality Assurance Officer is responsible for improving the accuracy and integrity of customer ULD messaging across Unilode’s global network.
• The role involves proactive data analysis, stakeholder follow-up, and identification of root causes to reduce stock discrepancies and unreported ULDs.
• Through close coordination with internal teams, ground handlers, and station representatives, the officer helps safeguard Unilode’s asset visibility and contributes to service excellence and operational efficiency.
• Manage weekly follow-up of station-level stock discrepancies, unreported ULDs, on-loan, and interline units.
• Identify and investigate missing UCM and SCM messages, following up directly with stations.
• Provide discrepancy and unreported ULD reports for key stations and escalate unresolved issues.
• Liaise with internal teams to request and process messaging updates.
• Maintain accurate logs of all follow-ups, actions, and outcomes.
• Support data validation and analysis efforts to ensure accurate ULD messaging data.
• Collaborate with the Data Processing and Process & Performance Excellence teams to generate actionable KPI reports.
• Present weekly on-loan and interline reports, highlighting anomalies and follow-up actions.
• Maintain detailed records of recurring data discrepancy issues.
• Conduct root cause analysis for messaging gaps and inaccuracies in the customer network.
• Propose process improvements based on insights gained through data trends.
• Carry out additional assignments as delegated by the supervisor to support departmental priorities.
• Act as a team player, providing support in broader operational and quality initiatives.

Customer Relationship Manager, CRM

IT Customer Manager, Digital Products

Officer, ULD Data Quality Assurance