Unilever

Global Customer Hubs Manager

Unilever

full-time

Posted on:

Location Type: Hybrid

Location: Katowice • Poland

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About the role

  • Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working.
  • Define, monitor, and improve KPIs and SLAs to accurately measure service performance.
  • Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets.
  • Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance.

Requirements

  • Bachelor’s or Master’s degree.
  • Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations.
  • Strong English communication skills, both written and spoken.
  • Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible.
  • Ability to work both independently and collaboratively in a team environment.
  • Strong analytical skills and hands‑on experience using analytical tools.
Benefits
  • Competitive annual bonus.
  • Company car or car allowance.
  • Participation in the company share program.
  • Private pension plan.
  • Private medical care (Medicover).
  • Private life insurance (Unum).
  • Sports and wellness package (Benefit Systems).
  • Two additional vacation days.
  • Access to the Unilever employee shop.
  • Access to Legimi (e-book platform).
  • Psychological support via the EAP platform.
  • Hybrid working model: 3 days in the office / 2 days remote.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI monitoringSLA managementanalyticsautomationproject managementOrder-to-CashPlanningSales Operations
Soft Skills
communicationcollaborationanalytical skillsinfluencingaccountabilityindependence
Certifications
Bachelor’s degreeMaster’s degree