Unifyr

Implementation Specialist

• Own Customer implementations from the Sales handoff through to Support handover
• Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer
• Manage internal resources in alignment with the project budget
• Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr
• Lead customer workshops, prepare requirements and user documentation for project delivery
• Unifyr platform configuration.
• Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams
• Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements
• Quality assure that the delivered solution meets specification
• Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success
• Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
• Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management
• Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level.

Implementation Consultant

General Counsel

• Build the Legal Function
• Establish the company’s first in-house legal function
• Implement legal processes and standards
• Set up Legal both operationally and strategically
• Build a modern, efficient and business-oriented legal function from the ground up
• Draft, review and negotiate a broad range of commercial agreements, including SaaS agreements, MSAs, DPAs, vendor agreements, partnership agreements, procurement contracts and licensing matters
• Support Sales, Customer Success and Procurement teams in customer and supplier negotiations
• Advise internal stakeholders on legal and commercial risks in a pragmatic and solution-oriented manner
• Support product and engineering teams on legal questions related to SaaS products, AI features, data usage and platform functionality
• Support and further develop the company’s privacy and compliance framework
• Manage and improve legal and privacy processes, templates and internal guidelines
• Coordinate external counsel where required
• Work closely with the DPO and Advise on GDPR, international data transfers and general compliance
• Support the implementation of scalable governance structures aligned with company growth
• Monitor legal and regulatory developments in: IT and technology, Payments, Financial services
• Act as a trusted legal partner for management and cross-functional teams
• Support corporate housekeeping and group structure topics
• Assist with strategic projects, international expansion and potential M&A activities
• Create and maintain contract templates, playbooks and approval workflows
• Improve contract lifecycle and documentation processes
• Evaluate and implement legal technology and AI-supported legal tools where appropriate
• Drive simplification, standardization and operational efficiency across legal processes
• Manage external law firms and advisors
• Oversee legal spend and cost efficiency
• Employment law advisory
• Individual and collective labour law matters

Head of Legal

Business Intelligence Developer

• Unifyr is looking to expand our Operational team and Engineering with an individual with an interest in Reporting and Data Analysis.
• Responsible for identifying the key metrics and source data required to assess customer performance.
• Build the necessary queries, reports and dashboards for Operations and Service to use in their day to day operations.
• Support various customer success management platforms such as involve.ai, Confluence and Salesforce.com.
• Required to support other Unifyrs in their reporting endeavors.

Implementation Consultant

Head of Legal

BI Analyst