Unifonic

Senior Product Operations Specialist

Unifonic

full-time

Posted on:

Location Type: Remote

Location: Jordan

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Job Level

Senior

About the role

  • Improve product ceremonies, planning processes, and operational frameworks continuously that support product teams.
  • Help structure and prepare inputs for product planning sessions and roadmap reviews.
  • Identify operational gaps and propose improvements to strengthen product team focus and effectiveness.
  • Standardize product reporting, metrics, and operational insights to support decision-making.
  • Promote adoption of AI tools and automation to improve product operations workflows, reporting, and knowledge sharing.
  • Design and lead Product Enablement programs for internal teams (Sales, Customer Success, Customer Support, Presales).
  • Support product launches, demos, and rollouts, ensuring internal stakeholders understand product capabilities and value.
  • Translate complex product capabilities into clear messaging, demos, and use cases.
  • Help drive product awareness and adoption across the organization.
  • Work closely with Product, Design, Engineering, Commercial, and Marketing teams to understand customer needs and market trends.
  • Identify customer use cases and solution patterns that can inform product evolution and commercial opportunities.
  • Synthesize data from various sources (customer feedback, analytics, sales insights, market research) into actionable recommendations.
  • Support Product leaders in communicating product strategy and impact through clear insights and communication.
  • Help identify new product growth opportunities and remove operational or adoption barriers.
  • Collaborate with Marketing and Commercial teams to highlight product success stories and drive product awareness.
  • Act as a go-to person for product knowledge and market insights within the organization.

Requirements

  • 3+ years of experience in roles such as Product Operations, Product Management, Product Marketing, Presales, or Solution Consulting.
  • Strong experience in solution design, product demonstrations, or supporting product adoption.
  • Experience working cross-functionally with Product, Engineering, and Commercial teams.
  • Ability to translate data and insights into clear, actionable recommendations.
  • Strong communication and stakeholder management skills.
  • Bachelor's degree or equivalent experience.
  • Experience in CPaaS or SaaS environments is a strong advantage.
  • Product Operations & Process Design.
  • Solutioning & Product Demonstrations.
  • Product Enablement & Adoption.
  • Data Analysis & Insight Generation.
  • Communication & Storytelling.
  • Operational Excellence.
  • Customer Experience mindset.
  • Proactive and ownership-driven approach.
Benefits
  • Competitive salary and bonus.
  • Unifonic share scheme (we are all owners!).
  • 30 holiday days after the first anniversary.
  • Your Birthday off!
  • Spend up to 25 days per year working from anywhere in the world!
  • Paid leave for new parents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product operationsproduct managementproduct marketingsolution designproduct demonstrationsdata analysisoperational excellenceproduct enablementautomationCPaaS
Soft Skills
communicationstakeholder managementproactive approachownership-drivencustomer experience mindsetstorytellingcross-functional collaborationinsight generationproblem-solvingadaptability
Certifications
Bachelor's degree