UneeQ

Customer Success Manager

• Own relationships with enterprise customers, deeply understanding their goals, workflows, and success measures.
• Lead onboarding and enablement-running hands-on sessions that drive adoption and measurable value.
• Partner with customers to design effective use cases, build training scenarios in our Immersive Training Platform, and refine conversation prompts.
• Become a product expert and trusted advisor-sharing best practices, troubleshooting issues, and helping customers unblock quickly.
• Capture, synthesize, and share customer insights with Product and Engineering-representing the customer voice in roadmap discussions and working groups.
• Test new features and releases from a customer perspective, validating usability, performance, and real-world value.
• Play a key role in defining how Customer Success operates at UneeQ as we scale-designing playbooks, onboarding frameworks, documentation, and scalable engagement processes.
• Contribute to Customer Success tooling decisions and support implementation as tools are adopted.