UneeQ

Customer Success Manager

UneeQ

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own relationships with enterprise customers, deeply understanding their goals, workflows, and success measures.
  • Lead onboarding and enablement-running hands-on sessions that drive adoption and measurable value.
  • Partner with customers to design effective use cases, build training scenarios in our Immersive Training Platform, and refine conversation prompts.
  • Become a product expert and trusted advisor-sharing best practices, troubleshooting issues, and helping customers unblock quickly.
  • Capture, synthesize, and share customer insights with Product and Engineering-representing the customer voice in roadmap discussions and working groups.
  • Test new features and releases from a customer perspective, validating usability, performance, and real-world value.
  • Play a key role in defining how Customer Success operates at UneeQ as we scale-designing playbooks, onboarding frameworks, documentation, and scalable engagement processes.
  • Contribute to Customer Success tooling decisions and support implementation as tools are adopted.

Requirements

  • Have around 4+ years of experience in a Customer Success, Solutions, or similar customer-facing role within a B2B SaaS environment.
  • Have worked directly with enterprise customers, independently owning relationships and acting as a primary point of contact.
  • Are comfortable leading customer conversations, workshops, and onboarding without heavy oversight.
  • Are energized by meeting with customers and building trusted, long-term relationships.
  • Are comfortable experimenting hands-on with modern AI tools, including prompting and conversational design concepts.
  • Can translate customer needs into clear, structured insights for Product and GTM teams.
  • Have experience working with software products and are familiar with enterprise software development lifecycle.
  • Are proactive and take ownership in a fast-moving, early-stage environment.
  • Bonus: Have worked at a startup and enjoy building structure where little exists.
  • Have experience in technical customer success, solutions engineering, IT support, software testing, or product-adjacent roles.
  • Have supported AI-powered, conversational, or learning technology products.
  • Have worked across time zones with distributed teams.
  • Has a background in learning and development, training, sales enablement, or adjacent industries.
Benefits
  • Join a global team with colleagues from around the world
  • Participation in our Employee Share Options scheme, giving you a stake in UneeQ’s success
  • Annual learning allowance to support your professional growth
  • Health insurance coverage
  • Participation in our global annual Company Summit- yes, we fly in all our employees from around the world!
  • Flexibility to work from other locations at times
  • Your choice of hardware: PC or Mac
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successsolutions engineeringsoftware testingconversational designAI toolsenterprise software development lifecycletraining scenariosonboarding frameworksplaybookscustomer insights
Soft Skills
relationship buildingcommunicationproactiveownershipleadershipcollaborationproblem-solvingadaptabilitycustomer advocacyworkshop facilitation