Understood Care

Advocate

• Serve as a member-facing contact after a member’s intake appointment, as requested or accepted through the platform
• Help members understand how to access healthcare services, including finding providers, using insurance information, and scheduling appointments
• Assist members with navigation issues, such as online portals, referrals, appointment logistics, application forms, referral workflows or communications with healthcare providers
• Use information made available through the platform, including information related to Social Determinants of Health, to help identify practical support needs and available resources
• Coordinate, where appropriate, with clinical professionals involved in a member’s care, while providing only non-clinical navigation support
• Document member interactions and support activities through the platform in accordance with applicable platform requirements
• Provide member support in a warm, empathetic, and culturally responsive manner
• Exercise independent judgment in determining how to provide services, consistent with member needs, applicable laws, and platform standards

Patient Advocate, Part Time