Understood Care

Collections

• Submit and track claims accurately and in a timely manner
• Monitor claim status and proactively follow up on unpaid or denied claims
• Identify billing discrepancies and support resolution efforts
• Ensure accurate documentation and compliance with payer requirements
• Manage accounts receivable and follow up on outstanding balances
• Communicate with payers regarding claim status and payment issues
• Support reconciliation of payments and remittance posting
• Track and report on billing and collections progress as needed
• Maintain organized billing records and documentation
• Collaborate with internal teams to ensure accurate provider and patient data
• Support process improvements to strengthen billing workflows

Billing and Collections Specialist

Billing Specialist

• Manage end-to-end provider contracting and credentialing processes
• Prepare, submit, and track credentialing applications with payers
• Maintain accurate and up-to-date provider records and documentation
• Monitor credentialing timelines and proactively follow up with payers
• Support re-credentialing and ongoing compliance requirements
• Assist with billing setup for newly credentialed providers
• Support claim submission, tracking, and follow-up as needed
• Identify and help resolve basic billing issues or discrepancies
• Coordinate with internal teams to ensure accurate provider data
• Maintain organized documentation in internal systems
• Ensure compliance with payer, state, and organizational requirements
• Communicate effectively with internal teams and external partners

Billing and Collections Specialist

Contracting, Credentialing & Billing Specialist