Patient Advocate, Part Time

Understood Care

Independent Support Professional providing non-clinical healthcare navigation for Medicare patients via the Understood Care platform. Focusing on member empowerment and effective resource access through technology.

Posted 7/3/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member-facing support within the healthcare system, focusing on navigation, coordination, and advocacy for diverse populations. Proficient in utilizing technology platforms to enhance member interactions and ensure effective documentation.

Highest-signal resume keywords

Member-Facing SupportHealthcare NavigationDocumentation ManagementTechnology Platform ProficiencyExperience with Older Adults

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare NavigationCare CoordinationMember AdvocacyDocumentation ManagementSocial Determinants of Health

Soft Skills

EmpathyIndependent JudgmentSelf-DirectionCultural Responsiveness

Tools & Technologies

EHRsCRMsMember Messaging ToolsScheduling ToolsDigital Health Applications

Certifications & Qualifications

RNCMABCPA

Industry Keywords

U.S. Healthcare SystemMedicareMember SupportComplex Healthcare NeedsBarriers to Accessing Care

About the role

Key responsibilities & impact

Serve as a member-facing contact after a member’s intake appointment, as requested or accepted through the platform
Help members understand how to access healthcare services, including finding providers, using insurance information, and scheduling appointments
Assist members with navigation issues, such as online portals, referrals, appointment logistics, application forms, referral workflows or communications with healthcare providers
Use information made available through the platform, including information related to Social Determinants of Health, to help identify practical support needs and available resources
Coordinate, where appropriate, with clinical professionals involved in a member’s care, while providing only non-clinical navigation support
Document member interactions and support activities through the platform in accordance with applicable platform requirements
Provide member support in a warm, empathetic, and culturally responsive manner
Exercise independent judgment in determining how to provide services, consistent with member needs, applicable laws, and platform standards

Requirements

What you’ll need

3+ years of experience providing member-facing support in healthcare, social services, benefits navigation, care coordination, member advocacy, or a similar setting
Strong working knowledge of the U.S. healthcare system, including Medicare and common healthcare navigation issues faced by Medicare patients
Comfort working independently and exercising sound judgment in determining how to respond to member needs
Ability to manage member-support activities in a self-directed manner, including prioritizing tasks, following through on member requests, and maintaining appropriate documentation
Comfort using technology platforms, which may include EHRs, CRMs, member messaging tools, scheduling tools, or other digital health applications
Experience supporting older adults, individuals with complex healthcare needs, or other populations who may face barriers to accessing care
Relevant professional credentials, such as RN, CMA, BCPA, or similar certification, preferred but not required.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities