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Patient Advocate, Part Time
Understood CareIndependent Support Professional providing non-clinical healthcare navigation for Medicare patients via the Understood Care platform. Focusing on member empowerment and effective resource access through technology.
About the role
Key responsibilities & impact- Serve as a member-facing contact after a member’s intake appointment, as requested or accepted through the platform
- Help members understand how to access healthcare services, including finding providers, using insurance information, and scheduling appointments
- Assist members with navigation issues, such as online portals, referrals, appointment logistics, application forms, referral workflows or communications with healthcare providers
- Use information made available through the platform, including information related to Social Determinants of Health, to help identify practical support needs and available resources
- Coordinate, where appropriate, with clinical professionals involved in a member’s care, while providing only non-clinical navigation support
- Document member interactions and support activities through the platform in accordance with applicable platform requirements
- Provide member support in a warm, empathetic, and culturally responsive manner
- Exercise independent judgment in determining how to provide services, consistent with member needs, applicable laws, and platform standards
Requirements
What you’ll need- 3+ years of experience providing member-facing support in healthcare, social services, benefits navigation, care coordination, member advocacy, or a similar setting
- Strong working knowledge of the U.S. healthcare system, including Medicare and common healthcare navigation issues faced by Medicare patients
- Comfort working independently and exercising sound judgment in determining how to respond to member needs
- Ability to manage member-support activities in a self-directed manner, including prioritizing tasks, following through on member requests, and maintaining appropriate documentation
- Comfort using technology platforms, which may include EHRs, CRMs, member messaging tools, scheduling tools, or other digital health applications
- Experience supporting older adults, individuals with complex healthcare needs, or other populations who may face barriers to accessing care
- Relevant professional credentials, such as RN, CMA, BCPA, or similar certification, preferred but not required.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Healthcare NavigationCare CoordinationMember AdvocacyDocumentation ManagementSocial Determinants of Health
Soft Skills
EmpathyIndependent JudgmentSelf-DirectionCultural Responsiveness
Certifications
RNCMABCPA