Vice President, Client Services
Underscore Marketing
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention
- Identify and execute opportunities for organic growth, including upselling and cross-selling services
- Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization
- Build and maintain senior-level client relationships, serving as a trusted advisor
- Anticipate client needs and deliver proactive, insight-driven recommendations
- Ensure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction
- Partner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment
- Contribute to new business efforts including research, strategy development, and pitch support.
Requirements
- 12–15+ years of agency experience in client services, account management, or related roles
- Demonstrated success managing complex accounts and driving revenue growth
- 8+ years of people leadership experience
- Experience in media and/or life sciences preferred
- Proven track record of building strong client relationships and delivering business impact
- Willingness to travel as needed based on client requirements.
Benefits
- Health coverage
- Retirement plans
- Paid time off
- Professional growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipclient relationship managementstrategic planningperformance trackingupsellingcross-sellingproactive recommendationsteam collaborationbusiness developmentclient satisfaction