Customer Support Associate, Seasonal
Underdog Fantasy
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
JuniorMid-Level
About the role
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Requirements
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
- Experience with Intercom (or other ticketing processor systems)
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or related experience