Own and maintain the incident response process, including defining procedures, tools, and best practices
Guide teams in establishing and monitoring Service Level Objectives (SLOs), including setting up alerts and reporting systems
Lead capacity planning initiatives, focusing on both short and long-term scalability while optimizing costs
Develop and implement disaster recovery plans, including regular testing and regulatory compliance
Collaborate with teams on architecture decisions to ensure high availability and scalability
Manage launch and event planning for high-traffic occasions, focusing on infrastructure preparation and capacity management (a.k.a. Launch Readiness)
Act as an internal expert and consultant for monitoring tools like Datadog and Pagerduty and infrastructure like AWS and Kubernetes
Emphasis on automation and tooling to scale our workload
Contribute across codebases in Ruby, Python, Go, TypeScript, Swift, and Kotlin as needed to support the initiatives described above.

Requirements

A strong written and verbal communicator
Collaborative by nature
Someone who enjoys using research, data, and experiments to make decisions; you believe “Hope is not a strategy.”
You enjoy working directly with customers (generally engineers or other people inside the company)
You think long-term about what is best for the business and its customers
You are excited to take ownership
You are very comfortable around an IDE, working with multiple languages, multiple web application frameworks, AWS services, Kubernetes, PostgreSQL
You can work independently to learn new languages/technologies as needed
You enjoy deploying changes to production quickly, multiple times a week if necessary

Benefits

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
Home office stipend
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

RubyPythonGoTypeScriptSwiftKotlindisaster recoverycapacity planningautomationmonitoring

Soft skills

written communicationverbal communicationcollaborationdata-driven decision makingcustomer engagementownershipindependencelong-term thinkingadaptabilityproblem-solving