Solutions Engineer

• Lead design, build, and support of our Global Point of Service systems integrations to our Product and Supply Chain systems, Order Management Systems, Consumer Engagement and Commerce platforms including Salesforce Commerce, Marketing and Service Cloud.
• Execute enhancements, projects and IT Requests for global retail enterprise systems and associated interfaces
• Contributes project artifacts including solution and mapping documents, data flows and landscape diagrams to architecture repositories, and ensures ongoing maintenance.
• Contribute to data engineering pipelines for loyalty, transactional data, and Retail Web pages
• Lead discovery and development of project business cases by evaluating business requirements and using deep knowledge of business processes and solutions capabilities in area determine high level solution and level of effort estimates
• Collaborate with product, store operations, cybersecurity, IT teams and external vendors to deliver extensible, compliant solutions and business teams to align technical solutions with Retail Goals
• Oversee observability and monitoring frameworks for Retail systems enabling proactive issue detection and system health insights.
• Provide subject matter expertise and L3/L4 escalation support for global store systems or questions related to integrations, interfaces and mapping.
• Ensure compliance and security across all integrations and data flows adhering to global standards and privacy regulations
• Continuously improve existing systems while introducing new capabilities aligned with business needs.
• Partner with internal teams (Digital, Store Ops, Legal, Privacy, Cybersecurity) and external vendors to support discovery, solutioning, and delivery.
• Lead technical discussions and influence solution design across cross-functional initiatives.
• Facilitate knowledge sharing and alignment across teams to ensure consistent execution and innovation
• Guide engineering teams on technical standards for endpoints, data exchange, and system interoperability.
• Manage consulting resources and ensure smooth transition of solutions to service providers with full documentation and training.
• Develop and enhance interface workflows and data exchanges using agile methodologies.
• Design and optimize data pipelines and workflows using approved automation tools.
• Solve complex, cross-functional challenges through automation, optimization, and scalable engineering practices.
• Oversee consulting engineers and ensure delivery of high-quality solutions.
• Enable knowledge transfer and system ownership through documentation, training, and mentoring.

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Solutions Engineer