Lead and evolve the Sales Operations function through efficient, scalable processes and clearly defined, accountable roles and responsibilities aligned with key business partners.
Develop and implement end-to-end operational workflows (OBM, product data flow, pricing, B2B, and seasonal tools) that improve sales productivity and ensure compliant, accurate data across systems.
Drive cross-functional collaboration with Sales, Product, Merchandising, Marketing, Finance, and SAP project teams to align on requirements, streamline information flow, and support system transitions.
Create actionable KPIs, reporting tools, and operational dashboards that provide visibility into performance, customer service, and compliance.
Build a centralized, user-friendly Wholesale knowledge hub and communication framework to enhance education, consistency, and accountability.
Lead the creation of a scalable Wholesale Onboarding Program and the Sales Playbook to support training, knowledge sharing, and sales readiness.
Manage process improvements for budget-sensitive areas (e.g., samples) by proposing cost-effective, auditable, and customer-aligned solutions.
Serve as a change leader—strengthening organizational understanding of end-to-end dependencies, encouraging ownership mindsets, and reinforcing a sales-centric, team-oriented culture.
Assess and enhance current state processes while delivering future-state recommendations that increase efficiency, accuracy, and customer satisfaction.
Develop forward-looking operational strategies and long-term organizational design recommendations to build a sustainable, high-impact Sales Operations team.

Requirements

Bachelor's degree with typically 10 years of relevant experience OR
Master's degree with typically 8 years of relevant experience OR
Typically 14 years of relevant experience without degree
Typically 3 - 5 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise.
Significant experience in Sales Operations, Wholesale Operations, or related fields within consumer goods, retail, or similar industries.
Demonstrated success designing and implementing end-to-end operational processes, tools, and reporting frameworks.
Strong understanding of sales systems, data flows, and process governance; experience with SAP or ERP transitions strongly preferred.
Proven ability to collaborate cross-functionally and translate feedback into scalable, business-aligned solutions.
Skilled in setting KPIs, analyzing operational data, and using insights to drive decisions and improvements.
Strong leadership capabilities with experience developing teams, defining roles & responsibilities, and driving cultural and organizational change.
Ability to balance strategic thinking with tactical execution in a fast-paced, evolving environment.
Exceptional communication, problem-solving, and stakeholder management skills.
Demonstrated ability to manage complex projects, including system migrations, process redesign, and cross-functional initiatives.

Benefits

Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
Under Armour Merchandise Discounts
Competitive 401(k) plan matching
Maternity and Parental Leave for eligible and FMLA-eligible teammates
Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales OperationsWholesale Operationsend-to-end operational processesKPI settingoperational data analysisprocess governancesystem migrationsprocess redesignreporting frameworksbudget management

Soft Skills

leadershipcross-functional collaborationstrategic thinkingtactical executioncommunicationproblem-solvingstakeholder managementchange managementteam developmentorganizational change