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Associate Payroll Support Specialist

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full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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About the role

  • Provide expert-level support for payroll processing, compliance, and system functionalities.
  • Ensure payroll procedures meet internal standards and external requirements.
  • Stay updated on evolving payroll regulations and technologies, applying insights to drive process and customer experience improvements.
  • Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
  • Provide customers with self-service resources, including Help Center articles and documentation.
  • Manage multiple customer requests, ensuring proper prioritization and effective resolution.
  • Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services to troubleshoot issues and develop solutions.
  • Contribute to the internal and external knowledge base, ensuring accuracy and accessibility for team members and customers.
  • Participate in cross-functional projects to enhance payroll processes and customer support.
  • Assist in creating and maintaining Help Center articles.
  • Leverage analytical skills to identify gaps in payroll product and processes and propose innovative solutions.
  • Operate effectively under pressure, especially during peak periods or escalated situations.
  • Engage in internal training and professional development to maintain a high level of product and payroll expertise.
  • Stay informed about industry trends and regulatory updates to provide the best possible support.

Requirements

  • Advanced knowledge of payroll processing, compliance, and quality assurance.
  • Exceptional communication skills, both written and verbal, with the ability to handle conflict professionally.
  • Strong problem-solving and analytical skills to address complex payroll issues.
  • Ability to manage time efficiently and work on multiple projects simultaneously.
  • Collaborative mindset with experience working across departments.
  • Native German speaker (or equivalent C2 level) and fluent in English (business proficiency).
Benefits
  • Competitive compensation package – reviewed annually – including salary, benefits, and pre-IPO equity.
  • 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
  • 1 fully paid Impact Day to make a positive environmental or social impact.
  • Generous family leave, child support, mental health support, and sabbatical opportunities.
  • Regular team meals and cultural initiatives, plus events such as local Summer Sessions and year-end celebrations. Office perks include healthy snacks, drinks, and a weekly catered lunch.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processingcompliancequality assuranceanalytical skillsproblem-solving
Soft Skills
communication skillsconflict resolutiontime managementcollaborationcustomer support