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Account Manager – Medium Business DACH

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full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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Job Level

Junior

Tech Stack

SFDC

About the role

  • Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while maintaining strong retention.
  • Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets.
  • Run end-to-end renewal cycles: craft proposals, negotiate terms, manage approvals, and document deal insights to protect and extend customer value.
  • Identify and prioritize upsell/cross-sell opportunities, conduct focused discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders.
  • Capture customer feedback and market signals, identify patterns, and relay them to Product and Engineering teams to influence the roadmap with measurable business impact.
  • Maintain impeccable pipeline hygiene and accurate monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with no surprises.
  • Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Manage escalations with calm, solution-oriented leadership.
  • Orchestrate the right internal experts at the right time so every customer interaction is seamless.

Requirements

  • 1+ years in sales or account management with a proven track record of growing accounts and exceeding retention targets.
  • Strong communicator who negotiates in the company’s best interest.
  • Able to build and sustain relationships across diverse customer profiles and committed to delivering outstanding experiences.
  • Background in client-facing roles (Account Management/Customer Success/Sales). Experience as an Account Executive is beneficial but not required.
  • A true team player who thrives at the intersection of Solution Sales, Payroll, Product, Legal, and Finance.
  • Ambitious with a growth mindset — curious, coachable, and continuously improving.
  • Comfortable in fast-paced, evolving environments; proactively solves problems and treats change as a catalyst for progress.
  • Interested in applying AI and automation to sales and customer workflows.
  • Business-proficient in German and fluent in English (written and spoken).
  • Bachelor’s degree or equivalent practical experience.
Benefits
  • Receive a competitive compensation package — reviewed annually — that includes salary, benefits, and pre-IPO equity.
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
  • Make a positive impact on the environment and society with 1 fully paid Impact Day.
  • Generous family leave, child support, mental health resources, and sabbatical opportunities.
  • Regular team meals, cultural initiatives, and events such as local Summer Sessions and year-end celebrations. Office perks include healthy snacks, drinks, and a weekly catered lunch.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salesaccount managementupsellcross-sellnegotiationproposal craftingpipeline managementcustomer feedback analysischurn forecastingAI and automation in sales
Soft Skills
communicationrelationship buildingteam playerproblem solvingadaptabilitygrowth mindsetcustomer experience focuscalm leadershipsolution-orientedcuriosity