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Implementation Specialist

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full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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About the role

  • Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
  • Product Adoption: Champion product usage, boosting customer retention and lifetime value.
  • Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximize Personio’s impact.
  • Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalized experience.
  • Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
  • Relationship Building: Forge strong, trust-based relationships, handle conflicts with care, and spot opportunities for upselling.
  • Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
  • Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

Requirements

  • 6+ years in a customer-facing SaaS, B2B, or B2C role, with a passion for making customers successful.
  • Proven ability to manage multiple projects and priorities with grace and efficiency.
  • Quick to learn new products and become a Personio expert.
  • Outstanding interpersonal skills, able to simplify complex topics and build trust.
  • Adaptable, resilient, and motivated to improve how we deliver value.
Benefits
  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
  • Make an impact on the environment and society with 1 (fully paid) Impact Day
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities
  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillsproject managementrelationship buildingconsultative guidanceissue resolutionadaptabilityresiliencecustomer successcommunicationproblem-solving