Uncountable Inc.

Account Executive

• Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
• Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
• Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
• Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
• Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
• Define long-term account approach for renewals, expansion, and complex commercial discussions.
• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
• Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
• Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
• Drive the pace, priorities, and strategic direction of the AM function as it scales.

Director, Account Management