Director, Account Management

Uncountable Inc.

Director of Account Management at Uncountable overseeing strategic accounts and leading a team of Account Managers. Focused on building long-term customer partnerships and driving team outcomes.

Posted 7/23/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $170,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on strategic enterprise accounts and executive-level partnerships. Proven ability to lead teams, drive account health metrics, and influence product direction through customer insights.

Highest-signal resume keywords

Account ManagementTeam LeadershipStrategic Enterprise AccountsAccount Strategy DesignExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Health ManagementNegotiationCustomer SuccessAnalytical SkillsProblem-Solving

Soft Skills

Executive PresenceOwnership MindsetEntrepreneurial Mindset

Industry Keywords

Customer PortfolioMulti-Divisional CustomersComplex ImplementationsRenewalsExpansion Plans

About the role

Key responsibilities & impact

Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
Define long-term account approach for renewals, expansion, and complex commercial discussions.
Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
Drive the pace, priorities, and strategic direction of the AM function as it scales.

Requirements

What you’ll need

5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
Deep experience leading strategic enterprise accounts and building executive-level partnerships.
Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
Comfort working with a technical product, technical buyers/users, and complex implementations.
Outstanding executive presence and communication skills.
Excellent analytical and problem-solving abilities.
A proactive, entrepreneurial mindset with strong ownership instincts.
Ability to travel 20–30%.
Experience working with complex, multi-divisional, multi-geographic customers.

Benefits

Comp & perks

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