Unbounce

Solutions Engineer

• Lead scoping/discovery calls with clients to document design requirements
• Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines
• Project manage all projects from “kickoff call” to UAT (user acceptance testing) and signoff
• Lead the implementation efforts for multiple projects in various phases of implementation
• Meet directly with client's business users to communicate functionality of the software, and walk through the integration within their end-system
• Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions
• Advise client on configuration and implementation options based on industry best practices
• Ensure that all implementation methodology deliverables are complete and on-time
• Generate timely project status, time, and expense reports as requested by management
• Provide customer support in local time zone and contributes to customer self-service tools

Software Engineer, CRM