Unanet

Senior Manager, Professional Services – AEC

Unanet

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $132,100 - $155,500 per year

Job Level

Senior

About the role

  • Hire, develop, and lead a consulting team of approximately 5+ consultants, fostering a collaborative and high-performance culture focused on customer outcomes and delivery excellence
  • Drive team performance against key services metrics (e.g., utilization, realization, backlog, revenue, margins, and CSAT)
  • Ensure consistent, high-quality implementations that deliver measurable customer value and strong adoption of Unanet solutions
  • Serve as the primary escalation point for small and mid-market AEC engagements, helping resolve delivery challenges and maintain strong customer relationships
  • Oversee scoping, estimating, and staffing for consulting engagements, ensuring the right resources are assigned and projects aligned with team capacity and business goals
  • Manage the governance and delivery of custom consulting work, ensuring consistent customer experience and strong margin discipline
  • Support both fixed-fee and time-and-materials (T&M) engagement models while maintaining predictable delivery performance
  • Continuously improve consulting delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase delivery efficiency
  • Partner with leadership to define and track implementation quality metrics and KPIs
  • Stay current on industry trends in the AEC market, sharing insights and best practices that help keep the team remain informed and effective
  • Collaborate closely with Sales, Product, and Customer Success to ensure seamless transitions from sales through implementation and long-term customer adoption

Requirements

  • 5+ years of experience leading B2B software consulting/professional services teams
  • 3+ years of experience managing and developing consulting or delivery teams
  • Strong understanding of Professional Services performance metrics including utilization, realization, margins, backlog, and time-to-value (TTV)
  • Experience managing software implementation projects and consulting engagements in fast-paced, high-growth environments
  • Experience working within fixed-fee and time-and-materials (T&M) consulting models
  • Experience helping scale consulting teams or services delivery in a growing SaaS organization, including through process improvement, delivery frameworks, or automation
  • Experience with resource planning and consulting capacity management
  • Strong cross-functional collaboration skills and ability to work effectively with Sales, Product, and Customer Success teams
  • Excellent communication, stakeholder management, and conflict resolution skills
  • Strong organizational and operational leadership skills with the ability to manage multiple priorities
  • Bachelor’s degree in Finance, Accounting, Business, or related (or equivalent experience)
Benefits
  • employee equity
  • discretionary bonus compensation
  • participate in Unanet's employee benefits plans and programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B software consultingconsulting performance metricssoftware implementation projectsfixed-fee consulting modeltime-and-materials consulting modelresource planningconsulting capacity managementprocess improvementdelivery frameworksautomation
Soft Skills
leadershipcross-functional collaborationcommunicationstakeholder managementconflict resolutionorganizational skillsoperational leadershipability to manage multiple priorities