Umbrel

Customer Support, Non-Technical

Umbrel

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
  • Work with our logistics and fulfillment team to resolve order/shipping issues
  • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions

Requirements

  • Have great written communication skills
  • Like talking to users and are willing to constantly do so without external encouragement
  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
written communicationempathyuser engagementproblem-solvingcustomer support