Umbrel

Customer Support, Technical

Umbrel

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Linux

About the role

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
  • Collaborate with engineers on our team to debug through challenging technical issues

Requirements

  • Have great written communication skills
  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
  • Like talking to users and are willing to constantly do so without external encouragement
  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxSSHTerminal
Soft Skills
written communicationempathyuser engagement