UMAI Restaurant Software

Customer Success Manager

• Run onboarding for new restaurant partners end-to-end: account setup, floor plan configuration, widget integration, staff training
• Be the go-to person for your accounts — answer questions, share tips, and make sure they’re getting the most out of reservations, table management, CRM, and marketing tools
• Keep an eye on how your accounts are doing (logins, reservation volume, no-show rates) and step in before small problems become big ones
• Build real relationships with restaurant owners and managers — not scripted check-ins, actual conversations
• Collect product feedback from customers, document it properly, and pass it to Product and Sales so it actually gets used
• Help with retention by spotting early warning signs and working with the team on how to fix them
• Improve internal processes: update playbooks, write knowledge base articles, flag what’s not working

Junior Customer Success Manager