Junior Customer Success Manager
UMAI Restaurant Software
full-time
Posted on:
Location Type: Office
Location: Porto • Portugal
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Job Level
About the role
- Run onboarding for new restaurant partners end-to-end: account setup, floor plan configuration, widget integration, staff training
- Be the go-to person for your accounts — answer questions, share tips, and make sure they’re getting the most out of reservations, table management, CRM, and marketing tools
- Keep an eye on how your accounts are doing (logins, reservation volume, no-show rates) and step in before small problems become big ones
- Build real relationships with restaurant owners and managers — not scripted check-ins, actual conversations
- Collect product feedback from customers, document it properly, and pass it to Product and Sales so it actually gets used
- Help with retention by spotting early warning signs and working with the team on how to fix them
- Improve internal processes: update playbooks, write knowledge base articles, flag what’s not working
Requirements
- 0–2 years in Customer Success, Account Management, or any client-facing role (SaaS is a plus, not a must)
- Fluent English (written and spoken); Portuguese is a strong advantage; other European languages are a bonus
- You actually care about hospitality, food, or restaurant tech - not just on paper
- You can explain something complex to someone who has 30 seconds and a restaurant full of guests
- Organized enough to handle multiple accounts without dropping balls
- When a customer churns, you want to understand why - not just move on
- Comfortable with CRMs, ticketing tools, and spreadsheets
Benefits
- Professional development
- Flexible working hours
- 25 days annual leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successaccount managementrelationship buildingproblem-solvingcommunicationorganizationretention strategiesfeedback collectionprocess improvementtraining