Customer Support Agent – Day Shift
Mercuryo
Customer Support Specialist, Forex
Ultra Recruitment
full-time
Posted on:
Location: 🇨🇾 Cyprus
Visit company websiteSalary
💰 €22,000 - €28,000 per year
Job Level
JuniorMid-Level
Tech Stack
Node.js
About the role
- First point of contact for clients, assisting with account setup, platform usage, and troubleshooting
- Provide multilingual customer support via email, chat, and phone
- Assist clients with onboarding, KYC verification, and account maintenance
- Support clients with MT4/MT5 trading platform queries and troubleshooting
- Manage and resolve customer issues through ticketing and helpdesk systems
- Escalate technical or compliance-related issues to relevant teams when necessary
- Maintain accurate records of client interactions and follow-ups in CRM systems
- Deliver a high standard of customer care to ensure satisfaction and retention
Requirements
- 2–3 years of experience in customer support within FX/CFD trading or financial services
- Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
- Strong knowledge of MT4/MT5 platforms
- Experience supporting KYC and client onboarding processes
- Familiarity with ticketing or helpdesk systems
- Strong communication and problem-solving skills
- Nice to have: Experience with CRM integrations and workflows
- Nice to have: Exposure to affiliate/IB support functions
- Nice to have: Background in fintech or crypto customer service
- Additional languages a plus: Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional
