Ultra Recruitment

Customer Support Specialist, Forex

Ultra Recruitment

full-time

Posted on:

Origin:  • 🇨🇾 Cyprus

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Salary

💰 €22,000 - €28,000 per year

Job Level

JuniorMid-Level

Tech Stack

Node.js

About the role

  • First point of contact for clients, assisting with account setup, platform usage, and troubleshooting
  • Provide multilingual customer support via email, chat, and phone
  • Assist clients with onboarding, KYC verification, and account maintenance
  • Support clients with MT4/MT5 trading platform queries and troubleshooting
  • Manage and resolve customer issues through ticketing and helpdesk systems
  • Escalate technical or compliance-related issues to relevant teams when necessary
  • Maintain accurate records of client interactions and follow-ups in CRM systems
  • Deliver a high standard of customer care to ensure satisfaction and retention

Requirements

  • 2–3 years of experience in customer support within FX/CFD trading or financial services
  • Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
  • Strong knowledge of MT4/MT5 platforms
  • Experience supporting KYC and client onboarding processes
  • Familiarity with ticketing or helpdesk systems
  • Strong communication and problem-solving skills
  • Nice to have: Experience with CRM integrations and workflows
  • Nice to have: Exposure to affiliate/IB support functions
  • Nice to have: Background in fintech or crypto customer service
  • Additional languages a plus: Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional