Mercuryo

Customer Support Agent – Day Shift

Mercuryo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇾 Cyprus

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Job Level

Mid-LevelSenior

About the role

  • Deliver exceptional customer support through live chat, email, and social media in English
  • Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers
  • Monitor for and report technical incidents to our engineering team
  • Maintain and continually improve our high service standards
  • Manage customer complaints and escalate issues when necessary
  • Help improve our service and products by capturing and acting on customer feedback
  • Utilize Jira to describe and assign tasks to the technical team
  • Collaborate effectively within our talented and dynamic team

Requirements

  • A strong communicator with excellent written and spoken English skills
  • Someone with a customer service background; live chat experience is a definite plus
  • A master of multitasking who thrives in a fast-paced environment
  • You have a natural drive to grow within Mercuryo and help build our team culture
  • Previous experience in a FinTech startup is a bonus.
  • An understanding of crypto is great, but not essential — we’ll help you get up to speed
  • You’re familiar with platforms like Jira and Zendesk (or similar customer service systems)
Benefits
  • 22 days annual leave with an additional 6 company days, plus bank holidays.
  • Comprehensive health insurance plans.
  • Extensive benefits program.
  • Flexible work schedule and remote work options.
  • Modern offices and co-working spaces across 6 countries.
  • Working equipment.
  • Professional development and training opportunities.
  • Opportunity to shape the initiatives you’re working on.
  • Diverse and friendly team.
  • We are open-minded to new ideas.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicelive chatmultitaskingproblem solvingtechnical incident reportingcustomer feedback analysis
Soft skills
communicationownershipcollaborationadaptabilityteam culture building