Ultra Intelligence & Communications

Technical Sales Manager – Operational Services, Support

Ultra Intelligence & Communications

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
  • Understand customer needs and, with assistance of other team members, prepare solutions that assists with customer tendering specification descriptions.
  • Prepare, deliver and review sales presentations, contracts and proposals.
  • Negotiate regional contracts/tenders.
  • Provide direction, support and relationship management of agents where required.
  • Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
  • Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products / services and the quick resolution of any issues that arise.
  • Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback.
  • Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
  • Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.

Requirements

  • Proven successful sales and/or engineering experience within maritime defence equipment industry.
  • Typically, a Bachelor Degree (or equivalent) in a related field and 5+ years of related experience within the Defence Industry.
  • Proven track record of developing and maintaining Customer relationships
  • Self-motivated, driven, and enthusiastic with a can-do attitude
  • Capable of working independently using own initiative or as a member of a team
  • Ability to show structured method of work, planning and executing different workloads
  • Strong oral & written communication skills with the ability to utilize IT & CRM skills for everyday use
  • Ability to be flexible in day-to-day duties as required by customers
  • Valid driving licensee & appropriate permission to work in the UK.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales presentationscontract negotiationcustomer tenderingrelationship managementEHS standardsEthics compliance
Soft Skills
customer service excellenceself-motivatedenthusiasticteamworkstructured work methodplanningflexibilitystrong communication skills
Certifications
Bachelor Degree