Ultimate Jet Vacations

Africa Operations – Logistics Specialist

Ultimate Jet Vacations

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • You are the architect of logistical integrity and the primary guardian of the guest experience for UJV’s luxury African portfolio.
  • Must possess expert-level knowledge of Southern Africa, East Africa, Morocco, and Egypt, including regional flight patterns, border crossing complexities, and seasonal logistical shifts.
  • Demonstrate mastery in private charter logistics, including luggage weight restrictions, bush-strip capabilities, and coordinating seamless "wing-to-wing" transfers.
  • Build and audit high-complexity itineraries in Wetu, ensuring 100% financial and operational accuracy before client departure.
  • Source creative solutions for "impossible" requests, leveraging deep relationships with DMCs and boutique lodges to secure VIP access.
  • Conduct rigorous Quality Control (QC) "Pre-Arrival" audits for every booking, ensuring lodges, guides, and transfer companies are briefed on minute client preferences.
  • Negotiate and manage relationships with DMCs and suppliers to ensure UJV clients receive "white-glove" priority.
  • Act as the "engine room" hub, streamlining communication between Sales, Support, and ground partners to eliminate bottlenecks.
  • Primary ownership of the 24/7 emergency operations line when you are on-call.
  • Responsible for managing after-hours emergency calls and resolving high-stress situations independently.
  • Lead real-time resolution for high-stakes crises, including medical evacuations, sudden political instability, private charter, and regional flight cancellations, or security concerns.
  • Maintain a "calm-under-fire" demeanor, providing clear directives to both the US-based advisors, sales team, in-country partners, and the clients on the ground.
  • Manage a flexible rotation schedule that includes weekends, public holidays, and overnight availability to align with US time zones and traveler needs.

Requirements

  • 5+ years in Luxury Inbound Travel for Southern and East Africa, operating as the primary owner of complex, multi-country itineraries end-to-end, including independent crisis resolution.
  • Deep, first-hand knowledge of the luxury circuits in South Africa, Botswana, Namibia, Kenya, Tanzania, Rwanda, Morocco, and Egypt.
  • Proven track record of solving and managing high-stress situations with independent decision-making authority.
  • Advanced proficiency in Wetu or similar itinerary builder, CRM (Salesforce/Zoho), and communication tools (Front/Slack/Teams).
  • Must be capable of quickly mastering and implementing new operational platforms.
  • Elite-level English fluency; ability to communicate with high-net-worth US travelers and local African suppliers with equal efficacy.
Benefits
  • Candidates located outside the United States will be engaged under an independent contractor agreement.
  • You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country.
  • Must have a solid, high-speed fiber internet connection and a dedicated professional home office setup to manage 24/7 responsibilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
private charter logisticsitinerary buildingcrisis resolutionquality controlnegotiationemergency operations managementmulti-country itinerary managementindependent decision-making
Soft Skills
calm-under-fire demeanorcommunicationrelationship managementproblem-solvingleadershipflexibilityorganizational skills