Ultimate Jet Vacations

Operations & Experience Manager – Africa

Ultimate Jet Vacations

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Oversee the support of the Sales team in the design of high-complexity proposals
  • Create and maintain the workflows the team uses
  • Design and enforce the 'Immediate Response' SLA for the 24/7 WhatsApp support lines
  • Act as the primary negotiator for agent escalations or difficult property negotiations
  • Level up the technical safari knowledge of the Guest Experience and OPS teams

Requirements

  • 5+ years of leadership experience within a Tier-1 DMC or an elite Safari Tour Operator
  • Deep-seated knowledge of the East & Southern African luxury hotel & safari portfolio
  • Extensive industry contacts and the ability to pressure-test any itinerary for real-world feasibility
  • Experience in CRM management and project management tools
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementproject management
Soft Skills
leadershipnegotiationcommunication