Ultimate Jet Vacations

Sales Enablement Specialist

Ultimate Jet Vacations

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Serve as the primary, high-touch support channel for all sales team operational challenges and requests
  • Serve as the primary, high-touch first line of defense for the Sales team swiftly executing complex requests
  • Expertly navigate and troubleshoot issues within the Admin (internal booking system) in real-time to diagnose root causes of errors or roadblocks
  • Propose, implement, and document immediate solutions with the ultimate goal of removing impediments to closing a sale
  • Develop a deep understanding of the AdminUJV underlying business logic, processes, and data flow
  • Critically analyze reported issues to accurately define if they are a system bug or a potential new feature/enhancement
  • Work closely with the Technical Product Manager to present and justify system change proposals
  • Partner with the Technical Product Manager to maintain and continuously refine a seamless and efficient issue reporting and resolution system for the Sales team
  • Create and update internal documentation (SOPs, best practices, known issues) to empower the sales team with self-service solutions

Requirements

  • 3+ years in a Sales Enablement, DMC Operations, or Technical Support role within the travel or high-value services industry
  • Exceptional critical thinking and problem-solving abilities with a proven track record of finding creative solutions under pressure
  • Demonstrated high level of empathy and customer service orientation toward internal stakeholders (Sales Team)
  • Strong technical acumen and the ability to rapidly understand and interpret complex administrative system logic
  • Native-level proficiency in written and spoken English
  • Experience with ticketing systems (e.g., Jira, Front)
  • Working knowledge of Google Workspace
Benefits
  • LatAm-based candidates are welcome to apply
  • Independent contractor agreement for candidates outside the United States

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
critical thinkingproblem-solvingtechnical acumensystem logic analysis
Soft skills
empathycustomer service orientationcommunication