Uline

Financial Planning and Analysis

• Manage an assigned portfolio of customer accounts, building relationships via phone and email.
• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
• Maintain accurate account records, documenting collection activity and customer interactions.
• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.

Accounts Receivable

Digital Marketing

• Shape end-to-end Paid Search strategy across Google, Bing and new digital platforms.
• Manage and optimize a significant media budget with an agile, test-and-learn mindset.
• Identify opportunities for growth through audience segmentation, automation and new channel exploration.
• Champion Paid Search as a key revenue driver across a wide-ranging product portfolio, including, packing materials, office supplies, warehouse supplies and more.
• Inspire, develop and mentor a team of search marketers to deliver strong results.

Director of Digital Marketing

Accountant

• Analyze financial information to accurately record transactions and prepare financial statements.
• Review financial records and reports, ensuring they align with standard accounting practices and internal control guidelines.
• Develop and maintain timely reconciliations of balance sheet accounts and weekly cash flow forecasts.
• Partner with business units to manage and continuously improve reporting to drive actionable business insights.

• Manage an assigned portfolio of customer accounts, building relationships via phone and email.
• Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
• Maintain accurate account records, documenting collection activity and customer interactions.
• Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
• Identify opportunities to improve processes and enhance the customer experience.

Accounts Receivable Specialist

Customer Support

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Customer Service Representative, Bilingual – French

Analyst

• Calculate daily cash requirements and investment levels, ensuring liquidity while maximizing interest income across North America.
• Analyze financial information to prepare cash flow forecasts and estimate future liquidity requirements.
• Review bank and credit card fees for accuracy and trends to recommend improvement opportunities.
• Research and recommend options for investments.
• Transfer funds and handle foreign exchange requests from Canada and Mexico.
• Coordinate documentation and controls for bank accounts, manage access to bank systems and maintain relationships with financial partners.

Treasury Analyst

Customer Service Representative – Bilingual

Business Development Rep

• Develop foundational knowledge of Uline’s products, systems, processes and customers through hands-on work in customer service, operations, analytics and other business areas.
• Work on cross-functional projects to understand general business practices.
• Review and analyze business reports and data to drive organizational growth and continuous operational improvement.

Business Development Program

Customer Support Specialist

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Customer Service Team Lead

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Customer Service Management Trainee

Customer Service Representative

Customer Service Representative – Overnights

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Customer Service Manager

Account Manager

• Manage and grow customer accounts within your territory.
• Run customer meetings providing business solutions to customers across all industries.
• Provide legendary customer service with the help of our sales support team.