Uline

Customer Service Analyst

Uline

full-time

Posted on:

Location Type: Office

Location: Kenosha • Illinois • Wisconsin • United States

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Tech Stack

RPASQL

About the role

  • Analyze contact center performance data and deliver insights that inform business strategy.
  • Drive improvements that enhance customer service operations, efficiency and processes.
  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Requirements

  • Bachelor's degree.
  • 2+ years of experience in data analysis or business intelligence.
  • Advanced Microsoft Excel, SQL and Power BI experience.
  • Excellent communication, analytical and organizational skills.
  • Robotic Process automation (RPA) a plus.
Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Employee Perks Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbusiness intelligenceSQLPower BIMicrosoft ExcelRobotic Process Automation
Soft Skills
communicationanalytical skillsorganizational skills
Certifications
Bachelor's degree