Uline

Senior Customer Operations Manager

Uline

full-time

Posted on:

Location Type: Office

Location: Kenosha • Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
  • Guide leaders in analyzing department results for trends and improvement opportunities.
  • Track and report gross profit, return, vendor performance and customer feedback metrics.
  • Work with other Uline teams to enhance customer service processes and identify new product opportunities.
  • Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

  • Bachelor’s degree.
  • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
  • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
  • Travel to Uline’s North American branches and to vendors.
Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Employee Perks Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Order EntryPurchase Order SystemsMicrosoft Office
Soft Skills
leadershipanalytical skillsproblem-solvingcommunicationrelationship building
Certifications
Bachelor's degree