Ukio

Sales Operations Intern

Ukio

internship

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Job Level

Entry Level

About the role

  • Collaborate with end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
  • Manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
  • Monitor extensions (EXTs) and follow up on unpaid or failed payments.
  • Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
  • Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
  • Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
  • Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
  • Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
  • Maintain full visibility of check-ins, check-outs, and pending payments across markets.
  • Identify data gaps and propose improvements to enhance data quality and operational efficiency.
  • Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
  • Classify and review VIP clients according to internal standards and ensure proper tagging in the system.

Requirements

  • Good level and knowledge of Office
  • Time management, proactivity and organization skills
  • C1 English level and C1 Spanish level
  • Flexible, resilient and content with ambiguity and changes.
  • Confident with working in cross-functional teams.
  • Comfortable performing in a start-up environment.
  • Be elegible for an agreement with your university.
Benefits
  • Private Health Insurance with ALAN
  • Flexible retribution with Payflow
  • UKIO Anniversary gift
  • Team buildings and office events
  • Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
  • An amazing internal culture and no dress code!
  • International working environment with many different nationalities!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data accuracybooking process managementpayment reconciliationcontract managementdata hygienedeal managementoperational alerts monitoringdata gap identificationdocumentation accuracy
Soft Skills
time managementproactivityorganizationflexibilityresilienceadaptabilitycross-functional collaborationcomfort in ambiguitystart-up environment performance