UiPath

Customer Success Manager

UiPath

full-time

Posted on:

Location Type: Remote

Location: Saudi Arabia

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Tech Stack

RPA

About the role

  • Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives.
  • Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across various internal and external workstreams.
  • Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
  • Develop and maintain workstream plans, timelines, and deliverables, ensuring adherence to success milestones.
  • Serve as the primary point of contact for clients, building and nurturing strong relationships. Collaborate with cross-functional teams to tailor success strategies accordingly.
  • Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies.
  • Collaborate closely with clients to understand their strategic goals and tailor automation solutions.
  • Stay abreast of industry trends, emerging technologies, and best practices in automation.
  • Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams.
  • Work closely with clients and internal teams to develop effective solutions to problems.

Requirements

  • Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
  • Experience with professional services & attach motions for support/services.
  • Experience in a high-growth technology company, preferably in the SaaS or RPA space.
  • Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Data-driven mindset, with the ability to use data to make informed decisions and drive results.
  • Strategic thinking and the ability to develop and execute customer success strategies.
  • Bachelor's degree in business, technology, or a related field (MBA preferred).
  • Fluency in Arabic and English.
Benefits
  • Reasonable accommodations for candidates on request
  • Respect for applicants' privacy rights
  • Diversity and inclusive workplace that provides equal opportunities to all persons
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successadoption strategyvalue delivery planautomation solutionsdata-driven decision makingSaaSRPA
Soft Skills
leadershipteam-buildingcommunicationinterpersonal skillsstrategic thinkingrelationship buildingcollaboration
Certifications
Bachelor's degreeMBA