Udemy

Senior Technical Account Manager

Udemy

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Act as the primary technical liaison between our customers and internal teams
  • Own the post-sales technical relationship with a portfolio of enterprise clients
  • Help customers onboard effectively, resolve technical issues, and drive long-term adoption and satisfaction
  • Serve as the trusted technical advisor for a portfolio of strategic or enterprise clients
  • Lead regular technical check-ins, health assessments, and strategic reviews with clients
  • Guide customers through onboarding, integration, and deployment processes
  • Provide hands-on configuration and guidance to ensure successful implementation
  • Coordinate with Product and Engineering to manage technical requirements, timelines, and delivery
  • Act as the primary technical point of contact for escalations and ongoing technical needs
  • Troubleshoot complex product-related issues and coordinate internal resources for resolution
  • Advocate on behalf of customers by providing feedback to internal teams and influencing roadmap decisions
  • Educate customers on product capabilities, updates, and relevant integrations
  • Create and deliver tailored documentation, technical workshops, or training sessions
  • Share industry and product best practices to drive maturity and innovation in customer usage

Requirements

  • 4-6 years of customer-facing technical experience in SaaS
  • Experience in developing and implementing strategic programs with cross-functional impact and influence
  • Strong verbal, written, and presentation skills; able to simplify complex technical topics and tell a compelling story
  • Skilled at influencing and aligning stakeholders across functions and levels
  • Extensive experience working closely with Customer Success, Sales, Support, Product, and other cross-functional partners to drive customer outcomes and business impact
  • Demonstrated ability to approach challenges with a solution-oriented mindset
  • Comfortable balancing strategic planning with tactical execution
Benefits
  • You’ll get full access to Udemy courses
  • A monthly UDay to invest in yourself
  • A budget to spend on whatever helps you improve

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaStechnical troubleshootingconfiguration managementintegrationdeploymenttechnical documentationworkshopstraining sessionscustomer onboardingproduct capabilities
Soft skills
verbal communicationwritten communicationpresentation skillsinfluencingstakeholder alignmentsolution-oriented mindsetcustomer advocacyrelationship managementstrategic planningtactical execution