Udacity Marketing

Community Moderator – External Contractor

Udacity Marketing

contract

Posted on:

Location Type: Remote

Location: India

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About the role

  • Community Moderators help the Community Managers in moderating Udacity the big scholarship communities
  • Ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met
  • Monitor the forum daily including weekends, minimum of 2x per day
  • Dealing with violation posts, ensuring all members are following the guidelines
  • Preparing monthly reports for the community manager to summarize forum and Session leads performance
  • Supporting forum activities and brainstorming with the Community Manager and Session leads on ways to increase members engagement over forum
  • Attend regular online meetings with Udacity representatives
  • Be responsive over close groups and discussions with Udacity representative
  • Ensuring all members are having a fun and engaging learning environment

Requirements

  • Residing in India
  • Strong English communication skills, both written and verbal
  • Udacity Nanodegree Graduate is an added plus
  • Great knowledge of online communities and cool under pressure
  • Strong internet connection since the daily duties will be online
  • Strong organizational and multitasking skills, and a proactive approach
  • Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
  • Knowledge of the Company’s services and targeted audience, as well as Uddacity culture
  • Ability to effectively communicate information and report
  • Have a good knowledge of principles of customer service
  • Availability to work days, evenings, nights, as well as weekends as and when required.
  • Student-oriented mindset and focus on understanding their problems
  • Flexibility at their current job to take this challenge as a part-time, External contractor
Benefits
  • Earn additional income working from the comfort of your own home
  • Contribute to a vibrant, international student community
  • Stay updated with the latest in cutting-edge technologies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
online community moderationreport preparationcustomer service principles
Soft Skills
strong English communicationorganizational skillsmultitasking skillsproactive approachstudent-oriented mindsetflexibility under pressure
Certifications
Udacity Nanodegree