Ubiminds

Senior Administrative Operations Analyst

Ubiminds

full-time

Posted on:

Location Type: Hybrid

Location: Florianópolis • Brazil

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Job Level

Senior

About the role

  • This professional will act as a strategic link between the company’s core areas and the administrative/financial functions.
  • The main focus is to ensure operational scalability through process structuring, data integrity and consultative support to leadership, executives and clients.
  • Operational Excellence: Optimize and document end-to-end processes within the sales-focused area.
  • Strategic Partnership (CEO & Partners): Provide direct advisory to senior management, focusing on scenario analysis, executive reporting and enabling special projects.
  • Consultative Support to Leadership: Serve as a strategic interface with core-area managers to ensure operational alignment and achievement of institutional goals.
  • Contract Management (MSA & SOW): Draft, review and control versions of Master Service Agreements (MSA) and Statements of Work (SOW).
  • Commercial Interface: Support the Sales team in structuring complex proposals, ensuring that client-specific requirements do not conflict with company policies.
  • Approval Workflow: Orchestrate the back-and-forth between Legal, Finance and Operations to validate customized clauses.
  • Data Hygiene: Maintain the CRM updated with contract effective dates, billing milestones and agreed SLAs (Service Level Agreements).

Requirements

  • Solid experience as an administrative, process or operations analyst.
  • Proficiency in English, both written and spoken (minimum C1).
  • Practical knowledge of gathering, processing and presenting data and information.
  • Systemic business vision and autonomy in analyzing and resolving multidisciplinary problems.
  • Experience in data and process storytelling and familiarity with BI or analytics tools.
  • Demonstrated practical experience interacting with senior management in previous roles.
  • Possess a portfolio of implemented improvements from prior positions.
Benefits
  • Health insurance and dental plan;
  • Health insurance coverage for dependents;
  • Meal allowance;
  • Transportation allowance;
  • Education assistance to support professional development;
  • In-company English and Spanish classes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process structuringdata integrityend-to-end process optimizationscenario analysisexecutive reportingcontract managementMaster Service AgreementsStatements of Workdata processingdata storytelling
Soft Skills
strategic partnershipconsultative supportoperational alignmentmultidisciplinary problem solvingcommunicationautonomyinterpersonal skillsleadership supportorganizational skillsclient engagement