Uberall

Technical Support Specialist – German/English Speaking

Uberall

full-time

Posted on:

Location Type: Remote

Location: Spain

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Tech Stack

JavaScriptMySQL

About the role

  • Manage technical support requests from clients, focusing on KPIs like customer satisfaction.
  • Escalate bugs through the appropriate internal channels (e.g. Jira).
  • Collaborate with colleagues in the wider Customer Organization including Customer Success, Sales, and Implementation.

Requirements

  • Experience in Customer/Technical Support, preferably within a B2B SaaS environment
  • Excellent oral and written communication skills
  • Ability to work independently and are comfortable working remotely
  • Motivated by finding great solutions for customers
  • Ability to familiarize with new and technically complex issues
  • Experience with ticket and CRM systems (e.g. Jira, Salesforce)
  • Comfortable with Excel/Google Sheets
  • Experience working in an international team
  • Open to new ideas and approaches
  • Comfortable researching new issues
  • Bonus points for basic MySQL skills and familiarity with HTML, CSS, JavaScript, APIs, Postman, and location management on networks like Google and Facebook
Benefits
  • A mission with meaning and purpose
  • A truly human culture
  • Flexibility to fit your lifestyle
  • A piece of the pie
  • Emotional and intellectual connection
  • Health and Wellness
  • All-access pass
  • Everyday growth
  • Top-of-the-line tech

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
MySQLHTMLCSSJavaScriptAPIsPostmanExcelGoogle Sheets
Soft skills
communicationindependenceproblem-solvingadaptabilitycollaborationmotivationresearch skills