UAB Medicine

People Operations

• Lead Internal Investigations: Conduct and resolve PR investigations by applying appropriate investigation plan, interview techniques, and providing recommendations with supporting documentation. Partner with HR Business Partners, Legal, and management to address investigation outcomes and develop action plans.
• Provide people relations administrative support: Provide a variety of tasks related to PR case handling and documentation. Responsibilities include, but not limited to, responding to escalated cases through the case management system in a timely manner, monitoring case entry and tracking progress, ensuring all cases are thoroughly documented and closed promptly, and analyzing case management data to identify trends and support process improvements.
• Data analysis: Conduct data analysis to support PR initiatives by reviewing key metrics such as case management data, exit interview feedback, and people team reports. Use insights to identify patterns and provide proactive recommendations on policies, programs, and practices that address emerging issues, recurring trends, or specific topics impacting the team member experience.
• Provide PR consultation and support: Provide day-to-day guidance, coaching, and support to leaders, People Team members, and team members on a range of PR matters, including performance management, workplace complaints, employment law interpretation, and conflict resolution. Ensure consistent and compliant handling of issues to minimize risks while promoting a positive and productive work environment.
• Training and development: Deliver targeted training to managers and people team members to strengthen PR capabilities. Support understanding of company policies and employment laws through coaching, structured training programs, and performance management guidance.
• Performance management support: Guide and support managers on performance-related matters, including performance improvement plans, corrective actions, and overall performance management practices. Ensure practices align with company philosophy, policies, and processes through coaching and training.
• Unemployment claims: Represent the organization in unemployment claim hearings, provide accurate documentation and testimony.
• Employment law compliance and legal partnership: Support the development and communication of all People related policies, procedures, and practices. Ensure policies comply with applicable federal, state, and local employment laws across multiple states. Partner with Legal to review and align PR processes with current legislation, supporting a compliant and consistent approach to workplace practices.
• Perform other duties as assigned.

People Relations Partner

Manager

• Drive team productivity and quality: Lead activities related to assigned area within corporate alliance, (e.g., submittals to account managers, scheduled web applications, converted interviews, hires, onboarding requirements, and placements). Manage contact, forecasting, and support of the team’s assigned population of UMA current, graduating students, and alumni.
• Maintain interdepartmental communication: Ensure communication within the CS department regarding corporate alliance opportunities.
• Support the corporate alliance sales: Work with leadership to support employer requests that need to be prioritized. Complete manager customer service, re-engagement, and de-escalation calls, as needed.
• Provide data and reports: Generate reports and information to provide insight into Corporate Alliance production and future forecasting of placements.
• Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
• Perform other duties as assigned.

Corporate Alliance Manager

Director

• Develop, determine strategy for and lead a group of Corporate Alliance Managers that manage teams of Corporate Alliance Representatives, including overseeing performance management and team member development.
• Develop and deploy a strategy for coordination between the core Career Services production teams and the Corporate Alliance team to ensure that partner requisitions are being filled in a timely manner.
• Oversee collaboration of the Corporate Alliance Account Managers and corporate partners to ensure the sustained growth and success of partnerships. This includes facilitating a continuous stream of graduates applying to and getting hired by partners.
• Proactively identify and understand the expectations and needs of corporate partners and clearly communicate these expectations to all Career Services stakeholders.
• Oversee team productivity by ensuring call monitoring expectations are upheld and real time coaching on the job is being executed.
• Ensure management of graduate population outreach and follow-up.
• Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
• Perform other duties as assigned.

Director, Corporate Alliance

Accounts Receivable

• Registrar Operational Support: Day-to-day operational assistance to the Registrar’s Office.
• Evaluate Transcripts: Determine the validity and accreditation of transcripts from high schools and post-secondary institutions.
• Handle Inquiries: Respond to student and department inquiries related to transcript collection and evaluations.
• Serve as a Liaison: Act as a bridge between internal and external stakeholders for transcript-related activities.
• Document Receipts: Record all received transcripts in the Campus Management System, adhering to compliance regulations.
• Assist with Student Issues: Resolve student issues and requests from various departments.
• Ensure Compliance: Audit documents related to student status changes to ensure completeness and compliance before processing. Ensure that all documents are compliant with institution and federal regulations. Uphold the Family Educational Rights and Privacy Act (FERPA), Federal Financial Aid guidelines (Title IV) and other applicable laws.
• Perform other duties as assigned.

Registrar Coordinator

• Identify and Assign Resources: Oversee the selection of Subject Matter Experts (internally and externally sourced) to lead the design of new academic programs and the revision of existing academic programs to ensure alignment with institutional, accreditation, and workforce standards.
• Coordinate Subject Matter Experts (SMEs): Monitor and approve timesheets, agreements, and invoices related to SMEs performing program design, program/course documentation, and course readiness for launch.
• Facilitate Collaboration: Serve as liaison among SMEs, instructional designers, academic leaders, and workforce partners throughout the program development process.
• Collaborate on preparation of regulatory approval requirements: Support the Research and Development team on the development of required materials for state, accreditation, and regulatory submission of new and revised programs.
• Develop Curriculum Frameworks: Collaborate with SMEs and instructional designers to build curriculum maps, define learning outcomes, and design assessment strategies.
• Align with Market Needs: Partner with marketing and enrollment teams to ensure programs meet student demand and market viability.
• Evaluate Program Success: Participate in structured analysis of program performance to inform revisions and improve outcomes.
• Promote Institutional Mission: Ensure all program development efforts support the institution’s mission and strategic goals in distance education.
• Perform other duties as assigned.

Academic Program Development Manager

Vice President

• Partner with the VP of Program and Academic Affairs to develop and implement strategies for new programs, expansions, and enhancements.
• Lead the execution of online education initiatives, ensuring continuous improvement in student and faculty performance through refined administrative and operational practices.
• Facilitate regular opportunities for programmatic leadership and faculty to provide feedback and recommendations for curriculum and program effectiveness.
• Collaborate with online departmental leadership to develop and execute plans for student academic success, including metrics for evaluating outcomes.
• Partner with senior academic leaders to support faculty engagement and development, ensuring compliance with accreditation standards and leading performance management programs.
• Commit to personal growth by attending conferences and identifying professional development activities to bring new concepts and approaches to the team.
• Define and refine instructional design strategies, build processes for superior learning outcomes, and serve as an educational liaison to support services.
• Ensure adherence to federal, state, and accrediting body regulations, communicate compliance requirements, and collaborate with the online management team to achieve organizational goals in student satisfaction, retention, placement, graduation rates, and academic progress.
• Develop, manage, or support budget allocation. Allocate resources strategically to support various programs, workshops, events, and outreach efforts.
• Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
• Perform other duties as assigned.

Associate Vice President – Programs, Academic Affairs

Recruitment

• Proactively reach out to the assigned graduate population to assess their eligibility for placement in available roles through our corporate partnerships.
• Maintain precise documentation related to the graduate population. Regularly update student profiles to ensure consistent job matching with relevant opportunities.
• Collaborate with appropriate support roles to coordinate web application and onboarding requests. Ensure that graduates complete all necessary pre-employment steps to start their jobs successfully.
• Source candidates from existing student and graduate population. Build a pipeline of qualified candidates for current and future openings. Conduct interviews to assess candidate suitability.
• Organize communications with candidates throughout the hiring process. Schedule interviews, provide feedback, and keep candidates informed about their application status.
• Perform other duties as assigned.

Corporate Alliance Recruiter

Financial Planning and Analysis

• Analyze financial data: Collect, monitor, and study financial data to identify trends and recommend actions. Identify and correct data issues. Determine the cost of operations by establishing standard costs and collecting and interpreting operational data.
• Provide financial reporting: Prepare and present financial reports, comparing actual results with plans and forecasts. Maintain financial databases by entering, verifying, and backing up data.
• Enable process improvement: Develop and implement policies and procedures to improve financial processes and increase productivity. Lead projects related to financial and data analysis.
• Variance Analysis: Monitor variances, identify and interpret trends, and recommend actions to management.
• Reconciliation: Reconcile transactions by comparing and correcting data.
• Maintain technical knowledge: Stay updated with financial regulations and best practices by attending workshops and reviewing publications.
• Perform other duties as assigned.

Financial Analyst

Program Manager

• Design and oversee the creation of online courses and programs that align with the institution’s goals and standards.
• Continuously assess the quality and effectiveness of online courses, making necessary adjustments to improve student outcomes.
• Work closely with educators and administrative staff to ensure the successful delivery and support of online programs.
• Ensure that all online programs meet accreditation standards and are accessible to all students, including those with disabilities.
• Oversee the financial aspects of online programs, including budgeting, resource allocation, and securing funding.
• Lead, coach, and develop team members; meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
• Manage large projects or processes with limited oversight and handle complex problems requiring extensive investigation, analysis, and collaboration.
• Communicate compliance requirements and escalate compliance concerns to the Compliance department.
• Perform other duties as assigned.

Program Director

QA Engineer

• Maintain compliance across all Student Finance departments during the determination, awarding, disbursement, and return of Federal Student Aid (FSA) funds.
• Conduct regular quality assurance evaluations to enhance processes and procedures.
• Review and address approved past-due aid, collaborating with teams to resolve account issues and ensure timely processing of financial aid packaging revisions.
• Review past-due and expected Title IV funding; take actions to resolve issues affecting payment of these funds, including handling Pell adjustments.
• Receive and meticulously review student files for completeness and accuracy; ensure Title IV aid is awarded correctly and return incorrect/incomplete files to Student Finance Advisors.
• Identify opportunities for process enhancements; participate in implementing new procedures and maintain a thorough understanding of Title IV regulations.
• Provide guidance to Advisors and Planners regarding Title IV and Student Finance policies and procedures.
• Regularly check the National Student Loan Data System (NSLDS) to review student default status, overpayments, and total aggregate loan limits; maintain compliance with federal regulations.
• Perform other duties as assigned.

Student Finance Quality Assurance Processor

Systems Engineer

• Administer day-to-day operations of the organization’s HRIS and related systems
• Manage and maintain HRIS applications, ensure accurate and up-to-date data entry, maintain data integrity
• Support user permissions, system configuration, test new features, updates, and system integrations
• Review and resolve HRIS inbox requests and troubleshoot HRIS user problems
• Implement HRIS process improvement initiatives and collaborate with People Team stakeholders and leaders
• Prepare scheduled and ad-hoc reports, provide data extraction, support data updates, imports, and data cleansing
• Assist team members with HRIS related questions, issues, and training needs; develop and deliver training materials
• Maintain documentation including user guides and process manuals for People Systems
• Integrate HR knowledge into technology support and solutions and support People Team technology-related projects
• Apply independent judgment and discretion to resolve problems and requests; perform other duties as assigned

People Systems Analyst

• Ensure efficient and effective daily conversion of interviews, hires, and placements; monitor and enhance team performance to meet quality standards.
• Manage communication, forecasting, and support for UMA’s current students, graduating students, and alumni; provide personalized guidance to help them navigate their career paths.
• Guide graduates through the entire interview and hiring process with Allied Healthcare employers; prepare graduates for interviews; facilitate interview attendance; assist with job offers and onboarding; support graduates in their new roles.
• Handle manager-level customer service, re-engagement, and de-escalation calls as necessary; cultivate positive relationships with students, alumni, and employers.
• Conduct regular coaching sessions, monitor calls, and provide one-on-one development for assigned team members.
• Lead, coach, and develop team members; foster a culture of wellness, recognition, and engagement; meet regularly with direct reports to provide feedback and maintain positive work culture.
• Perform other duties as assigned.

Manager, Career Services – Externship

Administration

• Track active clinical affiliation agreements and monitor student (non-academic) progress during externship/practicum.
• Serve as primary liaison with site supervisors and externship instructors.
• Oversee timely and accurate externship/practicum attendance input into Campus Nexus.
• Ensure compliance and accuracy of externship paperwork and files; review externship file turnovers and clear students for externship.
• Collect and organize remaining paperwork from students, Site Supervisors, and Externship Instructors to complete compliant externship files.
• Maintain information on active clinical affiliation agreements.
• Communicate student attendance concerns to Learner Services and Education partners.
• Assist with externship file audits, as needed.
• Reach out to graduates and affiliate sites to encourage completion of external and affiliate surveys.
• Perform other duties as assigned.

Site Administrator

Events

• Design, coordinate, and execute virtual and in-person events that foster engagement among students, alumni, faculty, and community stakeholders.
• Coordinate and deliver virtual and in-person events—including community engagement campaigns, commencement ceremonies, and marketing initiatives—ensuring alignment with institutional goals and seamless experience for attendees.
• Lead planning committees, particularly for Marketing-led events, and collaborate with internal teams to manage logistics, timelines, and execution.
• Oversee assigned event budgets, ensuring cost-effective planning and execution while maintaining high-quality standards.
• Partner with internal teams such as Communications, Creative, and the Event Manager to align event strategies with broader marketing and institutional objectives.
• Research and coordinate with venues and vendors; manage logistics including A/V setup, catering, transportation, accommodations, and on-site support.
• Plan and execute events tied to philanthropic and institutional initiatives, including day-of event support and logistics.
• Create and maintain detailed event briefs, timelines, and communication plans; provide regular updates to the Event Manager and marketing leadership.
• Contribute to development and pitching of new event concepts that enhance marketing campaigns and stakeholder engagement.
• Proactively identify and resolve issues before and during events to ensure smooth execution and positive attendee experiences.
• Perform other duties as assigned.

People Relations Partner

Corporate Alliance Manager

Director, Corporate Alliance

Registrar Coordinator

Academic Program Development Manager

Associate Vice President – Programs, Academic Affairs

Corporate Alliance Recruiter

Financial Analyst

Program Director

Student Finance Quality Assurance Processor

People Systems Analyst

Manager, Career Services – Externship

Site Administrator

Event Planner

Registrar Coordinator