U.S. Legal Support

Journalist

• Assist with Digital Reporter training programs throughout the United States
• Facilitate one-week onboarding and training programs for newly hired Digital Reporters
• Conduct live dictations and hands-on training exercises for trainees
• Provide mentorship, guidance, and ongoing support to Digital Reporters
• Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives
• Ensure new hires are proficient in required technology, procedures, and best practices
• Manage the verbatim capture of legal proceedings utilizing audio and visual technology
• Create annotations and keyword markers to facilitate transcription workflows
• Manage speaker identification and exhibit tracking during proceedings
• Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software
• Follow company-defined standards, processes, and operating procedures
• Represent U.S. Legal Support in a professional, organized, and punctual manner
• Provide support to Digital Reporters via email, Microsoft Teams, and 8x8
• Assist reporters with procedural questions and best practices
• Collaborate with leadership to identify opportunities for process improvement
• Perform additional administrative and operational duties as assigned

Digital Reporter Lead